Q&A for Problems with Orders

I need it mailed to Another Address

I lost my Shopping Cart! What do I do?

Shopping cart problems- bogs, wants sign in, etc

My order is lost or damaged. What do I do?

I am not happy, what is your return policy?

Return to Our Help Main Page

I need it mailed to Another Address

The "last" shopping cart page (the page after filing in your credit card info) shows the billing address to ship to about mid way down. Just click the "change" link beside it and enter the different name & address you want the art sent to. If you have already completed your order, quickly email the info to us at sales@jesusartusa.com or call 800-230-9020 ext 6 if you don't have email.

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I lost my Shopping Cart! What to Do?

Just return to the gallery and click "View Cart" from the very top right of our page. You cart will then show with all current items.

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Shopping Cart Problems?

1) Are you on dial up internet? If so, just call us at 800-230-9020 ext 6 to place your order by phone as the cart can be difficult on slow connections. Note: Orders placed online ship 1 day faster than those taken by phone.

2) Shopping cart doesn't appear? The cart is a "pop-up" window and you have pop-ups blocked. Turn off your blocker & try again.

3) Shopping cart stalls or hangs up? Paypal also runs the most internet (and eBay) sales and can bog occasionally. Try again later or call us! (See #1 above)

4) Cart keeps asking you to sign in? This surely means your card and/or email is on file with Paypal. Just click the "continue without logging in" link below the sign in box. If you later want to use or update that account, just visit Paypal.com to request access info.

5) Cart says it cannot bill to your card? This usually means either your zip or the code on card back has changed, or your card is registered with them under a different email than you are using. Use that other email or a different card.

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Lost or Damaged Deliveries

Praises we have very, very few problems. If your order is lost or damaged, we will gladly resend. Depending on cost, items may be tracked and/or insured. If this is the case, there is a form we submit to the shipper that you may have to verify. You must keep the damaged carton until notified that we have cleared the claim with the shipper! Also damaged items usually must be returned either to us or the shipper (depending on the situation) for replacement or credit. Email us at staff@jesusartusa.com for instructions with any problems or call 800-230-9020 ext 6 if you don't have email.

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What is your return policy?

Honestly we hadn't developed one because we have had so very, very few! If you are dissatisfied with the quality versus price, because the art is defective in some way or if there is any damage in shipment, just let us know! We are working for our Lord, not for unfair profit. You must notify us of your complaint within 2 weeks and the art must be returned in the condition you received it. If damaged, you must keep the damaged carton until notified for our shipping claim. Full or partial credit can be easily issued as agreed. Email us at staff@jesusartusa.com or call 800-230-9020 ext 6.

1) Special Orders: Individual art items costing over $50.00 are often special ordered and non-returnable unless defective. Email us prior to your order if you have concerns.

2) Shipping charges: Sadly it seems some folks buy the pictures to scan them for other purposes (illegal on 90%) and then want to return them? If we see the image is indeed not as it should be, we will offer to trade, fix or replace and credit you the return shipping. If you no longer want the image in any form, then we just credit what you paid for the item itself.

3) Edge damage: We are promising the image itself will arrive intact. We cannot be responsible for any damage to any extra border around the image as this varies by publisher.