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Return to Our Help Main Page
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I need it mailed to Another Address |
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The "last" shopping cart page (the page after filing in your credit card info) shows the billing address to ship to about mid way down. Just click the "change" link beside it and enter the different name & address you want the art sent to. If you have already completed your order, quickly email the info to us at sales@jesusartusa.com or call 800-230-9020 ext 6 if you don't have email. |
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--------------------------------------------------------------- I lost my Shopping Cart! What to Do? |
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The "View Cart" button/link is in 2 locations- at the very top right of our website header and also at the top of our main "Help" page. Clicking the button will show with all items you have added to your cart in the past 24 hours but have not yet paid for. |
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--------------------------------------------------------------- Shopping Cart Problems? |
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1) Are you on dial up internet? If so, just call us at 800-230-9020 ext 6 to place your order by phone as the cart can be difficult on slow connections.
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--------------------------------------------------------------- Lost or Damaged Deliveries |
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Praises we have very, very few problems with our shipments! Please read the info below on the rare delivery problems that may arise within the USA and email us at staff@jesusartusa.com for instructions or call 800-230-9020 ext6 if you don't have email. For Non-USA order problems see Here
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--------------------------------------------------------------- What is your return policy? |
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Please see our Help page on Buying Art |
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--------------------------------------------------------------- My item was out of stock. How much longer? |
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First- If you need an item by a deadline & you do not get a "shipped" notice within 3 days, call or email us to check the status! While 90% ship in 2 days & most backorders within 2 weeks, some of our art can take quite awhile to recieve. Our "generic" emails cannot speak to each situation. In these days of distrust, please never feel that we are slacking in our Lord's work! Our offered collection of art is very unique & the effort it takes us to find & provide them (especially the older ones) is much more difficult than you can imagine. Sadly more are going out of print now than ever before.
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--------------------------------------------------------------- I've emailed/called with no response. Help!
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We ARE Here!! but being "on the net" means the entire world is calling or writing. Know we often can't get through them all and surely miss important ones among the huge pile. Heres how to get through- 1) NEED to talk ASAP? Call our cell at 800-230-9020 ext 6. If busy, we try to caller ID you back shortly. If you get our recording after the music, PLEASE DO NOT leave a message as it comes as a misc email in the pile! Do email us at staff@JesusArtUSA.com titled "URGENT" with good day/evening numbers or try back in a bit. We often work calls thru 8pm. 2) Will need to talk? Again, try 800 as above (afternoons are best) and/or email titled "Call Me" with your needs & good day/night phone numbers. 3) Ok with an email reply? Truly GOOD Subject lines help a lot (ie. Pending Order, Looking for??) & still include your day/evening phone numbers as its often easier to make a quick call to you! If you ask a misc inquiry, please excuse our pre-written replies or no response. We answer as many as possible. If its goes over 4-5 days, do call or try back! Most common reasons you haven't heard from us- 1) Check your "paid" email for the info we have on you. Is it correct? 2) Our email notices or replies went in your spam? Please check there 3) We call but rarely leave messages as too often have revealed a gift! 4) Questions already answered in our Help are done last if theres time Very Late Orders- If we have contacted on your question or order issue and its been awhile & still unresolved, please email with a subject line of "Need Update". If your order is over 30 days old, there is something seriously amiss.. make sure you know whats up! 1st check your spam, then call or write as above. On these its often too much to discuss by email or phone message and we need a better number to reach you! |
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Website Copyright © 2003 Jesus Art USA
Art images copyrighted by Artists, Publishers and/or Private Owners
For information email -
Art@JesusArtUSA.com