Q&A for Problems with Orders

I need it mailed to Another Address

I lost my Shopping Cart! What do I do?

Shopping cart problems- bogs, wants sign in, etc

My order is lost or damaged. What do I do?

I am not happy, what is your return policy?

My item was out of stock. How much longer?

I've emailed/called with no response. Help!

Return to Our Help Main Page

I need it mailed to Another Address

The "last" shopping cart page (the page after filing in your credit card info) shows the billing address to ship to about mid way down. Just click the "change" link beside it and enter the different name & address you want the art sent to. If you have already completed your order, quickly email the info to us at sales@jesusartusa.com or call 800-230-9020 ext 6 if you don't have email.

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I lost my Shopping Cart! What to Do?

The "View Cart" button/link is in 2 locations- at the very top right of our website header and also at the top of our main "Help" page. Clicking the button will show with all items you have added to your cart in the past 24 hours but have not yet paid for.

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Shopping Cart Problems?

1) Are you on dial up internet? If so, just call us at 800-230-9020 ext 6 to place your order by phone as the cart can be difficult on slow connections.

2) Shopping cart doesn't appear? The cart is a "pop-up" window and you have pop-ups blocked. Turn off your blocker & try again.

3) Shopping cart stalls or hangs up? Paypal also runs the most internet (and eBay) sales and can bog occasionally. Try again later or call us!

4) Cart keeps asking you to sign in? This surely means your card and/or email is on file with Paypal. Just click the "continue without logging in" link below the sign in box. If you later want to use or update that account, just visit Paypal.com to request access info.

5) Cart says it cannot bill to your card? This usually means either your zip or the code on card back has changed, or your card is registered with them under a different email than you are using. Use that other email or a different card.

Note: Orders placed online often ship faster than those taken by phone.

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Lost or Damaged Deliveries

Praises we have very, very few problems with our shipments! Please read the info below on the rare delivery problems that may arise within the USA and email us at staff@jesusartusa.com for instructions or call 800-230-9020 ext6 if you don't have email. For Non-USA order problems see Here

1) If your order is lost- We will gladly resend, but do require a 30 day waiting period from the date mailed as the package is clearly labeled with both our addresses and always shows up either here or there. If you must have it for a deadline, just let us know to waive this waiting period and how you prefer to handle the billing or return charges when the original also arrives. If the package does return to us due to an incorrect address from your original order, we will send you a link to pay the re-shipping fee.

2) If your order is damaged-
a: Damaged outside- DO NOT OPEN THE PACKAGE! All carriers we use will return the package for free if it shows damaged and has NOT been opened. No matter how obvious the damage, once you open it they are released from responsibility! We will freely replace or credit you for any art that is received damaged if you notify us within 1 week and DO NOT throw away the original packaging until instructed to do so as it is often needed for our shipping claim! Usually the shipper will pick it up for inspection and bring the item(s) back to us.

b: Damaged inside- If the package is fine, but the art is damaged within, we normally have you return these at our expense to donate to mission work and send you a free replacment. Lastly, on some prints there is extra border around the image itself. The size & price you are quoted is for the image itself, not any extra border. Just saying that occasionally the extra border may have some edge damage when we get them, so we only guarantee the image itself, not any borders. This rare slight damage would be hidden behind a frame or mat edge, so this usually isn't an issue.

3) Shipping Charges- We will credit the shipping & item cost or replace free any damaged or defective art item(s) sent within the USA and also cover the return shipping of these damaged or defective art items to us as this is normally required. Again- you must notify us within 1 week, save the packaging, and follow our instructions on how to return this type art. We do not credit nor will be responsible for any shipping costs or damages incured if you choose to use a different carrier or method than we recommend. For Non-USA order problems see Here

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What is your return policy?

Please see our Help page on Buying Art

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My item was out of stock. How much longer?

First- If you need an item by a deadline & you do not get a "shipped" notice within 3 days, call or email us to check the status! While 90% ship in 2 days & most backorders within 2 weeks, some of our art can take quite awhile to recieve. Our "generic" emails cannot speak to each situation. In these days of distrust, please never feel that we are slacking in our Lord's work! Our offered collection of art is very unique & the effort it takes us to find & provide them (especially the older ones) is much more difficult than you can imagine. Sadly more are going out of print now than ever before.

Know that we assume the image you seek is VERY dear to you and that you are willing to wait as necessary. Those that are special made or must group with our next monthly shipments take the longest & we mail them as soon as they arrive. BUT if another image will work for your needs, just check our huge stocked list for those usually here or call us for helpful suggestions on your project. If you prefer not to trade or wait, just let us know to cancel your order.

Remember we are a ministry here to spread our Lord's love thru art, not a worldly business trying to take your money. His spirit leads us & we are so blessed with His miracles & to hear of them from many you! As any Christian work, we stay under great attack but we hold strong in faith and serve for His glory. Expect problems in our communications as this is an easy area to disrupt with TONS of random calls/emails & other odd glitches. If you walk in His faith, you understand... and we will connect!

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I've emailed/called with no response. Help!

Please Check Our Blog for the Latest Info!

We ARE Here!! but being "on the net" means the entire world is calling or writing. Know we often can't get through them all and surely miss important ones among the huge pile. Heres how to get through-

1) NEED to talk ASAP? Call our cell at 800-230-9020 ext 6. If busy, we try to caller ID you back shortly. If you get our recording after the music, PLEASE DO NOT leave a message as it comes as a misc email in the pile! Do email us at staff@JesusArtUSA.com titled "URGENT" with good day/evening numbers or try back in a bit. We often work calls thru 8pm.

2) Will need to talk? Again, try 800 as above (afternoons are best) and/or email titled "Call Me" with your needs & good day/night phone numbers.

3) Ok with an email reply? Truly GOOD Subject lines help a lot (ie. Pending Order, Looking for??) & still include your day/evening phone numbers as its often easier to make a quick call to you! If you ask a misc inquiry, please excuse our pre-written replies or no response. We answer as many as possible. If its goes over 4-5 days, do call or try back!

Most common reasons you haven't heard from us-
1) Check your "paid" email for the info we have on you. Is it correct?
2) Our email notices or replies went in your spam? Please check there
3) We call but rarely leave messages as too often have revealed a gift!
4) Questions already answered in our Help are done last if theres time

Very Late Orders- If we have contacted on your question or order issue and its been awhile & still unresolved, please email with a subject line of "Need Update". If your order is over 30 days old, there is something seriously amiss.. make sure you know whats up! 1st check your spam, then call or write as above. On these its often too much to discuss by email or phone message and we need a better number to reach you!